Refund and Return Policy

Effective Date: February 25, 2025

At RushTopic.xyz, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund policy to ensure a smooth shopping experience. Please read the details below to understand our return and refund process.

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The item must be unused, undamaged, and in its original packaging.
  • The return request must be made within 30 days of the purchase date.
  • Items that are personalized, final sale, or clearance items are not eligible for return.
  • Proof of purchase (order confirmation or receipt) is required for all returns.

2. How to Initiate a Return

To initiate a return, follow these steps:

  1. Contact Us: Email us at info@rushtopic.xyz with your order number and reason for the return.
  2. Approval & Instructions: Our customer service team will review your request and provide return instructions.
  3. Ship the Item: Send the product back to the return address provided in our instructions. The customer is responsible for return shipping costs unless the item is defective or incorrect.
  4. Processing Your Return: Once we receive and inspect the returned item, we will process your refund or exchange within 5-7 business days.

3. Refund Policy

Once your return is approved, we will issue a refund using the original payment method. Refunds are typically processed within 5-10 business days, depending on your bank or payment provider.

Non-Refundable Items:

  • Shipping fees are non-refundable.
  • Gift cards and personalized/customized products cannot be refunded.
  • Items returned in a used, damaged, or non-resalable condition may not be eligible for a refund.

4. Exchanges

If you received a defective, damaged, or incorrect item, we offer free replacements. Contact us at info@rushtopic.xyz within 7 days of delivery, and we will arrange for an exchange at no additional cost.

5. Late or Missing Refunds

If you haven’t received your refund within 10 business days:

  1. Check your bank account again.
  2. Contact your credit card provider or bank, as processing times may vary.
  3. If you still have not received your refund, contact us at info@rushtopic.xyz.

6. Return Shipping Costs

  • Customer-Paid Returns: If you are returning an item for reasons other than damage or error, you are responsible for return shipping costs.
  • Company-Covered Returns: If the return is due to a defective or incorrect item, we will provide a prepaid return shipping label.

7. Cancellations

Orders can be canceled within 12 hours of purchase for a full refund. After this period, the order may have already been processed and shipped, and a return request will be required instead.

8. Contact Information

If you have any questions or concerns about our Refund and Return Policy, feel free to contact us:

📍 Address: 2146 Hampton Meadows, Archbald, Pennsylvania
📞 Phone: 978-346-4512
✉️ Email: info@rushtopic.xyz
🌐 Website: https://rushtopic.xyz/