Refund and Return Policy

Effective Date: February 25, 2025

At RushTopic.xyz, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a hassle-free return and refund process to ensure a smooth shopping experience. Please review the details below to understand how returns and refunds are handled..

1. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • Items must be unused, undamaged, and returned in their original packaging.

  • Return requests must be submitted within 30 days of the purchase date.

  • Personalized items, final sale items, and clearance items are not eligible for return.

  • Proof of purchase (such as an order confirmation or receipt) is required for all returns.

2. How to Initiate a Return

To initiate a return, follow these steps:

  • Contact Us: Email us at info@rushtopic.xyz with your order number and the reason for your return.
  • Approval & Instructions: Our customer service team will review your request and provide detailed return instructions.
  • Ship the Item: Send the product to the return address provided. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Processing Your Return: Once we receive and inspect the returned item, we will process your refund or exchange within 5–7 business days.

3. Refund Policy

Once your return is approved, we will issue a refund to your original payment method. Refunds are typically processed within 5–10 business days, depending on your bank or payment provider.

Non-Refundable Items:

  • Shipping fees are non-refundable.

  • Gift cards and personalized or customized products cannot be refunded.

  • Items returned in used, damaged, or non-resalable condition may not be eligible for a refund.

4. Exchanges

If you receive a defective, damaged, or incorrect item, we offer free replacements. Please contact us at info@rushtopic.xyz within 7 days of delivery. We will arrange an exchange at no additional cost to you.

5. Late or Missing Refunds

If you haven’t received your refund within 10 business days:

  1. First, check your bank account again.

  2. Then, contact your credit card provider or bank, as processing times may vary.

  3. If you still have not received your refund after following these steps, please contact us at info@rushtopic.xyz for further assistance.

6. Return Shipping Costs

  • Customer-Paid Returns: If you are returning an item for reasons other than damage or our error, you are responsible for the return shipping costs.

  • Company-Covered Returns: If you are returning a defective or incorrect item, we will provide a prepaid return shipping label at no cost to you.

7. Cancellations

Orders can be canceled within 12 hours of purchase for a full refund. After 12 hours, the order may have already been processed and shipped, and a return request will be necessary instead.

8. Contact Information

If you have any questions or concerns about our Refund and Return Policy, feel free to contact us:

📍 Address: 2146 Hampton Meadows, Archbald, Pennsylvania
📞 Phone: 978-346-4512
✉️ Email: info@rushtopic.xyz
🌐 Website: https://rushtopic.xyz/